Help & Support

Welcome to Whenify Help

Find answers to common questions and learn how to make the most of Whenify's event scheduling features.

Calendar Import

Add events to your calendar

Learn how to import .ics calendar files into Google Calendar, Outlook, Apple Calendar, and other apps.

View Guide

Creating Events

Set up event polls

Learn how to create event polls, add multiple date/time options, and configure event settings.

Learn More

Managing Responses

Track availability

Understand how to view responses, track participant availability, and finalize event details.

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Templates

Save and reuse events

Create templates from your events to quickly set up similar events in the future.

Learn More

Frequently Asked Questions

Creating Events

How do I create a new event poll?

Click "Create Event Poll" in the navigation menu. Fill in your event details including title, description, and location. Then add multiple date and time options for participants to choose from.

Can I add multiple dates and times?

Yes! You can add as many date and time combinations as you need. This allows participants to vote on their preferred options, and you can see which times work best for everyone.

How do I share my event with participants?

After creating your event, you'll get a shareable link. Send this link to participants via email, messaging apps, or any other method. No registration is required for participants to respond.

Can I copy an existing event?

Yes! You can easily create a copy of any event you've created. This is useful for recurring events or when you want to create a similar event with different dates.

To copy an event, click the "Copy Event" button on your event's page or from the events list. All event details including title, description, location, attendees, polls, and notification settings will be copied to the new event.

The copied event will be created with "Copy of" prefixed to the title, and you can adjust the dates and any other details before creating it. The new event will have a fresh link and no availability responses.

Templates

What are templates?

Templates let you save your event configuration (title, description, location, times, attendees, and polls) so you can quickly create similar events in the future without re-entering all the details.

How do I create a template?

There are two ways to create a template:

  • From scratch: Go to Templates in the navigation menu and click "Create Template"
  • From an existing event: View any event you've created and click "Save as Template"

How do I use a template to create an event?

When creating a new event, you'll see a "Start from a template" dropdown at the top of the form if you have any templates saved. Select a template and the form will be pre-filled with your saved settings. You can then adjust any details and add the specific dates for your event.

What's the difference between copying an event and using a template?

Copy Event creates a one-time duplicate of a specific event including its dates. Templates are reusable configurations without dates - perfect for recurring events like weekly meetings or monthly gatherings where only the dates change each time.

Can I edit or delete templates?

Yes! Go to Templates in the navigation menu to see all your templates. From there you can edit any template to update its settings, or delete templates you no longer need. Deleting a template won't affect any events that were created from it.

Managing Responses

How do I see who has responded?

Visit your event page to see all responses. You'll see participant names, their availability for each time slot, and any comments they've left.

When should I finalize the event?

Finalize your event once you have enough responses to make a decision. Look for time slots with the most "available" responses and choose the option that works best for the most people.

What happens when I finalize an event?

When you finalize an event, all participants will receive an email notification with the final date, time, and location. They'll also receive a calendar file (.ics) to easily add the event to their calendar.

Account & Settings

Do participants need to create an account?

No! Participants can respond to event polls without creating an account. They just need the event link and can submit their availability with their name and email.

Can I edit an event after creating it?

Yes, as the event creator, you can edit event details, add or remove time options, and update the description. However, be mindful that changes may affect participants who have already responded.

What is two-factor authentication (2FA)?

2FA adds an extra layer of security to your account. After enabling it in your settings, you'll need to enter a verification code from your authenticator app in addition to your password when logging in.

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